000 00315nam a2200145Ia 4500
008 230706s9999 xx 000 0 und d
082 _a658.81
082 _bKAZ
100 _aKAZANJIAN
245 0 _aEXCEEDING CUSTOMERS EXPECTATION
260 _bDOUBLEDAY
260 _c2007
650 _aManagement
942 _cS
999 _c5514
_d5514